Refund Policy
Last updated: July 21, 2026
This Refund Policy applies to purchases of paid GridNMS subscriptions and forms part of our Terms of Service. We want trying GridNMS to be risk-free: start with the free trial, and if a paid plan still isn't right for you, the window below has you covered.
1. 14-day money-back guarantee
If you are not satisfied for any reason, you may request a full refund of your first purchase of a paid subscription plan within 14 days of the initial charge. This applies once per customer, to the first paid charge only.
2. What is not refundable
Except where required by law or expressly stated in this policy:
- Renewal charges. Subscription renewals are not refundable. You can cancel at any
time before your renewal date and your plan remains active until the end of the paid period.
- Usage-based charges. Metered fees (such as storage overage) reflect resources
already consumed and are not refundable.
- Partial periods. Cancelling mid-period does not generate a prorated refund; the
Service stays available until the period ends.
3. How to request a refund
Email support@gridnms.io from the email address on your account, with your receipt or invoice number. Telling us why you're leaving is optional — but it helps us improve. Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card issuer.
4. Purchases through a merchant of record
Some purchases are processed by a third-party merchant of record acting as an authorized reseller of GridNMS. For those purchases, the merchant of record is the seller of record and issues the refund; their checkout terms apply alongside this policy. You may still contact us at support@gridnms.io and we will coordinate the refund with them — you never need to work out who to ask.
5. Your statutory rights
Nothing in this policy limits any refund or cancellation rights you have under applicable law that cannot be waived by agreement.
6. Changes to this policy
We may update this policy from time to time; the "Last updated" date above reflects the current version. Changes do not retroactively reduce the refund rights that applied to a purchase you already made. Questions: legal@gridnms.io.